When it comes to receiving auto repairs, you want to be sure that it is getting done correctly and your rights are not violated. When you choose a trusted automotive repair shop, typically there is nothing to worry about. However, you should be sure that you are involved in the process so that you know exactly what you are paying for and why. Here are your rights when it comes to receiving auto repairs:
Receive a Written Estimate:
Before any work is done, it is your right to first receive a written estimate. This is going to give you an idea of what the car repairs are going to cost, as well as a list of repairs that are going to be worked on. Don't let an auto repair shop start any repairs without you first receiving a written estimate. Once the work is done, you will want to be sure that every repair listed on the estimate was done and nothing was added to it that you didn't authorize.
When you receive a written estimate for repairs that need to be done to your vehicle, that is all that should be done. If the technicians find any other issues and need to make further repairs, you should first be told about it and agree to the work. Be sure that you have the authorized repair estimate printed out before it gets worked on.
Keep Replaced Parts:
If certain parts in your vehicle need to be replaced, you are allowed to keep those replaced parts if you want to unless they are parts that were under warranty or you are exchanging them for the cost of the new ones. Shops should hold the replaced parts for you and return them to you once the work is done.
Receive an Invoice:
Once the work has been done, you should receive an invoice that you can compare to the written estimate. This gives you the chance to question any work that was done and ensure that the costs are relatively the same.
Once the work has been done, you are allowed to thoroughly inspect the vehicle before leaving the repair shop. If you feel that there are any problems, you should take pictures and address it with the repair shop. For example, if there are new scratches on your vehicle that you feel were not there before you brought it to the shop, the auto repair shop should work with you on potentially getting those scratches fixed.
By knowing what your rights are when it comes to receiving automotive repairs, you can be sure that you are involved in the process as much as you have to be to guarantee that your car comes out in the condition that you want it to be in for the price that you expected to pay.